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Store Policy

Customer Care

We value each and every customer that either enters our shop or visits our website, we appreciate feedback good or bad.  we strive to offer you the latest products and a reliable livefood service.  our fish are our passion, hobby and life and we love helping and chatting to like minded people.  if you need to reach out to us please email us at sales@thefinroom.co.uk or call us on 01698598398.  we are dedicated to helping you in any way we can.

Privacy & Safety

Customer safety and privacy is a priority for us, we will never share your details with anyone.  Your payments are secure.

Aquatic Availability

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Because there are many factors that affect availability of aquatic life, not all species are available at all times. However, new shipments arrive at our facilities daily and once specimens have successfully passed our thorough health examination, they become available for purchase.

We strive to ensure timely shipment of the highest quality aquatic life direct to your door. Therefore, certain items from your aquatic life selection may not be shipped based on availability or the condition of the specimen during order fulfillment. We will only ship available specimens displaying exemplary health and behavior.

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Order Fulfillment

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If up to 75% of your order value is available with in-stock items, your order will be fulfilled with these items. Any remaining items that are not able to ship will be removed from your order. Your order total will be adjusted accordingly, and your account will be charged only for the aquatic life items you received.

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Delayed Orders

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Though uncommon, if less than 75% of your order value is unavailable with healthy in-stock items, processing of your entire order will be delayed. One of our helpful customer service representatives will contact you immediately to discuss available substitutions or alternate arrangements.

 

Substitutions

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It's our policy never to automatically substitute a size or species if what you requested is unavailable. We work closely with our customers and aquatic suppliers to ensure you receive exactly what you order. If your selection is out of stock, feel free to discuss alternates with one of our aquatic service specialists.

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Fair Work First

Fair Work First: the approach and what it aims to achieve

Fair Work First is the Scottish Government's flagship policy for driving high quality and fair work across the labour market in Scotland by applying fair work criteria to grants, other funding and contracts being awarded by and across the public sector, where it is relevant to do so. Through this approach the Scottish Government is asking employers to adopt fair working practices, specifically:

  • appropriate channels for effective voice, such as trade union recognition; 

  • investment in workforce development;

  • no inappropriate use of zero hours contracts;

  • action to tackle the gender pay gap and create a more diverse and inclusive workplace; and

  • payment of the real Living Wage.

 

Fair Work First Criteria 

The Fin Room is committed to ensuring that we have in place fair working practices and is committed to advancing the Fair Work First criteria.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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