Store Policy

Customer Care

We value each and every customer that either enters our shop or visits our website, we appreciate feedback good or bad.  we strive to offer you the latest products and a reliable livefood service.  our fish are our passion, hobby and life and we love helping and chatting to like minded people.  if you need to reach out to us please email us at sales@thefinroom.co.uk or call us on 01698598398.  we are dedicated to helping you in any way we can.

Privacy & Safety

Customer safety and privacy is a priority for us, we will never share your details with anyone.  Your payments are secure.

Aquatic Availability

Because there are many factors that affect availability of aquatic life, not all species are available at all times. However, new shipments arrive at our facilities daily and once specimens have successfully passed our thorough health examination, they become available for purchase.

We strive to ensure timely shipment of the highest quality aquatic life direct to your door. Therefore, certain items from your aquatic life selection may not be shipped based on availability or the condition of the specimen during order fulfillment. We will only ship available specimens displaying exemplary health and behavior.

Order Fulfillment

If up to 75% of your order value is available with in-stock items, your order will be fulfilled with these items. Any remaining items that are not able to ship will be removed from your order. Your order total will be adjusted accordingly, and your account will be charged only for the aquatic life items you received.

Delayed Orders

Though uncommon, if less than 75% of your order value is unavailable with healthy in-stock items, processing of your entire order will be delayed. One of our helpful customer service representatives will contact you immediately to discuss available substitutions or alternate arrangements.

 

Substitutions

It's our policy never to automatically substitute a size or species if what you requested is unavailable. We work closely with our customers and aquatic suppliers to ensure you receive exactly what you order. If your selection is out of stock, feel free to discuss alternates with one of our aquatic service specialists.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments